Frequently Asked Questions
Everything you need to know about shopping with Kawa Club.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 days depending on your local customs processing.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products ethically sourced?
Yes, quality and ethics are at the heart of Kawa Club. We partner exclusively with suppliers who adhere to fair labor practices and sustainable manufacturing standards.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please reach out to our chat support immediately if you need to modify your order.